CchAPP_overOfficial information
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Account management

Delete your ChAPPover account.

Deletion can be started from the app or requested by email, even if you have lost access to your phone.

This is a courtesy translation. In case of discrepancies, the Italian version prevails.

You can request deletion even without signing in to the app. Do not send your Recovery Kit, passwords or other secrets to prove your identity.

1. Deleting directly from the Android app

  1. Open ChAPPover → Settings.
  2. In the Profile section, select Delete account.
  3. Read the confirmation and choose Delete permanently. The app contacts the server before removing local data.

If it cannot reach the server, the app reports the error: cancelling locally or uninstalling alone does not amount to deleting the account from the service.

2. Request from outside, without using the app

You can send an email to [email protected] asking for deletion of your ChAPPover account and the related personal data.

Request by email

Delete ChAPPover account

Official address:

Prepare the deletion email ↗

The button opens your email program. It does not send the message automatically.

State your nickname and, if you know it, your Track ID. We may ask for proportionate verification of ownership to prevent requests from third parties. We will reply within the time limits set by applicable law.

3. Which data is removed and which may remain

  • Removed from the active service: Discovery profile, authorised devices, Room memberships, relevant authorisations and pending invitations, within the limits of the verified flow.
  • Removed from the phone during in-app deletion: local data managed by the app, according to the functions available in the installed version.
  • Retained for up to 180 days: residual technical identifier of the deleted account for abuse prevention; closed reports up to 180 days after closure; administrative records up to 180 days, according to the retention policy.
  • Until the report is handled: reports and evidence still under review, together with any further documented legal obligations.
  • Not centrally deletable: messages, files and content saved or exported by other participants; any data on independent external IRC servers. Files already saved outside the app must be deleted on the respective devices.

State backups follow a daily rotation with scheduled deletion of copies older than 30 days. See the full retention policy.

4. Request security

Do not send passwords, private keys, access tokens, your Recovery Kit or screenshots showing them. For more information write to [email protected].